One platform for every call, meeting and message.
Replace an aging phone system with 8x8 cloud calling and unified communications. CTI plans the move, ports your numbers, sets up your call flows and devices, and supports your team after go-live.
Quotes are prepared for your users, locations and features.
8x8 Work — one app, every channel
8x8 with CTI, in 58 seconds.
A quick tour of 8x8 Business Phone and the 8x8 Work app, how it works with Microsoft Teams, and how CTI moves your organization over without interrupting your calls.
58 seconds · no audio, all information is on screen
A cloud phone system without the phone closet.
8x8 Business Phone moves your PBX to the cloud. Your team keeps a professional business number on any device, calls are routed the way you design them, and adding a user or a new office takes minutes instead of a service call.
Routing & reception
- Multi-level auto attendant
- Ring groups and call queues
- Business-hours and holiday call flows
- Frontdesk console for receptionists
Call handling
- Forward, transfer, park and hold
- Caller ID, call blocking and do not disturb
- Three-way calling and overhead paging
- Music on hold
Voicemail, text & fax
- Visual voicemail and voicemail-to-email
- Voicemail transcription
- Business SMS/MMS
- Cloud fax
Admin & insight
- Keep your numbers with local number porting
- Multi-site and role-based administration
- Call recording and analytics
- Emergency services (E911) setup
Calls, meetings and chat in a single app.
8x8 Work brings voice, video, messaging and fax together on desktop, web and mobile, so your people stop switching between tools and a conversation can move from a chat to a call to a screen share without starting over.
Voice
Make and take business calls from a laptop, a mobile phone or a desk phone, with the same number and features everywhere your team works.
Video meetings
Run HD meetings from the app or a browser, with screen sharing, whiteboards, closed captions, live transcription and support for large events and live streaming.
Team messaging
Keep projects moving with one-to-one and group chat, file sharing and searchable message history alongside your calls and meetings.
Built-in AI
Meeting summaries, action items, voicemail-to-text and background noise suppression are included in 8x8 Work.
Integrations
Connect calling to the tools you already use, including Microsoft 365, Google Workspace, Salesforce, Zendesk and Microsoft Dynamics 365.
Reliable & secure
8x8 runs on redundant data centers with encryption and compliance controls, backed by a 99.999% uptime SLA.
Already on Teams? Add real business calling.
8x8 Voice for Microsoft Teams connects 8x8 phone service to Teams through Direct Routing, so your staff can place and receive outside calls without leaving Teams. CTI already supports Microsoft 365 and Entra environments and can fit 8x8 into the setup you have.
What Teams users get
- Business phone numbers and calling in the Teams client
- Global calling through 8x8’s network
- The option to add a Teams-certified 8x8 contact center
- One vendor for calling, meetings and customer service
Room to grow on the same platform
- 8x8 Contact Center — omnichannel routing and agent and supervisor workspaces
- 8x8 Engage — customer-facing teams outside a formal contact center
- 8x8 AI Studio — virtual agents that answer and route calls around the clock
We handle the switch so your phones keep ringing.
For nearly 30 years CTI has supported the networks, servers and users that phone systems depend on. We plan an 8x8 rollout around your offices, staff and call patterns, then stay on as your support team.
Review what you have
We document your current lines, numbers, call flows, devices and internet connections, and check that your network is ready for voice traffic.
Plan the 8x8 setup
We map users, auto attendants, queues and hunt groups, choose apps or desk phones for each role, and schedule number porting.
Cut over cleanly
We provision users and devices, configure firewall and quality-of-service settings, port your numbers and train staff on the 8x8 Work app.
Stay with you
After go-live, CTI handles adds, moves and changes, troubleshooting and coordination with 8x8 support.
Common questions about moving to 8x8
Don’t see your question? Ask CTI and we’ll walk you through it.
Can we keep our existing phone numbers?
In most cases, yes. Local and toll-free numbers can usually be ported to 8x8. CTI coordinates the port and schedules the cutover so callers are not interrupted.
Do we need new desk phones?
Not necessarily. Many users work entirely from the 8x8 Work app on a computer or mobile phone. For those who want a desk phone, CTI will check whether your current phones are supported and recommend compatible models if they are not.
Will our internet connection handle it?
Voice quality depends on your network. As part of the assessment, CTI reviews bandwidth, firewall settings and quality of service, and recommends changes before go-live.
Does 8x8 work with Microsoft Teams?
Yes. 8x8 Voice for Microsoft Teams adds 8x8 calling to Teams through Direct Routing, and the 8x8 Work app also integrates with Microsoft 365.
How is 8x8 priced?
8x8 builds pricing around the number of users and the features and services you need. Request a quote and CTI will help you choose the right package.
Ready to modernize your business phones?
Request an 8x8 quote, or talk with CTI about your offices, users and timeline.
3602 13th Street, NW, Unit B
Washington, DC 20010
Main (202) 688-3631
info@changing.net